How we workLow-risk implementation, clearly defined.

The 15-minute walkthrough

On a short video call, Chad shows you the Bespoke Sales System or the Ostelle concept store, asks how enquiries reach you now and what happens to them next, and looks at your current website and platform. You get an honest view on whether it fits. If it does, a written quote follows. There is no obligation.

Your written scope and quote

The quote sets out exactly what will be built, the timeline, what you need to provide and any third-party costs, such as platform subscriptions or payment-provider fees. Prices are in pounds sterling; applicable taxes and third-party fees are extra. Final scope and remedies are confirmed in your service agreement.

Pay in stages

• The Bespoke Sales System: 50% to begin, 50% after the agreed tests pass.
• The Complete Jewellery Store: 50% to begin, 25% on design approval and 25% on launch acceptance.

Timelines

The Bespoke Sales System has a target installation of 10 business days once access and content are provided. A Complete Jewellery Store typically takes 1 to 2 weeks, with dates confirmed in your written scope. Delivery dates depend on timely access, content, approvals and provider availability.

Testing before the final payment

Before the final setup payment is due, your team tests the complete agreed enquiry-to-appointment journey, or the agreed store journeys, end to end. Anything that doesn’t work as agreed is fixed first.

Delivery protection

If we cannot deliver the agreed functions because of our failure, and cannot remedy this within 5 business days of written notice, we refund the setup fees paid. The agreed functions are the ones set out in your written scope; final scope and remedies are confirmed in your service agreement.

Monthly support starts at launch

You only pay monthly once you are live. Monthly support covers monitoring, maintenance, fixes and defined small adjustments. It isn’t unlimited redevelopment. It can be cancelled on 30 days’ written notice; after cancellation, any hosting or third-party subscriptions need to be maintained separately.

You own your accounts and domain

Your domain, website platform, payment account and customer records stay in your name. Customer payments go directly to your own payment provider; Karma-Tech never receives your customers’ card details.

What isn’t included

Advertising and traffic generation, payment-provider fees, advanced 3D configurators, bespoke EPOS or ERP integrations, major revisions and custom features beyond the written scope are not included. We don’t promise new traffic or guaranteed sales.

Working across time zones

Karma-Tech is based in Cape Town, South Africa, which is one to two hours ahead of the UK depending on the time of year. Chad works during your business day by video call, email and WhatsApp, and everything is written in UK English and set up for UK customers.

Data and consent

Follow-up messages to your customers go only to people who have opted in, and only once your team has approved them, with UK GDPR and the electronic marketing rules (PECR) in mind. You decide how your customers’ information is used; it is handled under a written agreement that sets out what is processed, by whom and for how long. This isn’t legal advice: the Information Commissioner’s Office publishes guidance for small businesses.